Frequently Asked Questions
Have a look at the most frequently asked questions about us and our treatments.
General Questions
You can either book online via our website or contact us directly at +27645875043 for assistance.
No referral is required to book an appointment with a physiotherapist
Wear comfortable clothing that allows easy movement. We may need to assess the affected area, so it’s best to wear clothing that allows us to access that area (e.g., shorts for knee or hip issues).
Yes. We offer specialized treatment options for pregnant women, including pelvic pain, lower back discomfort, and postural issues. Please inform us at the time of booking if you are pregnant, so we can tailor the treatment to your specific needs.
If you need to cancel or reschedule, please give us at least 24 hours’ notice. Failure to do so may incur a cancellation fee.
Treatment Questions
During your initial consultation, our physiotherapist, Leanne Wilson, will conduct a thorough assessment of your condition. This will include a review of your medical history, a physical examination, and discussions about your specific goals. Based on this, a personalized treatment plan will be developed.
Typically, each session lasts between 40 to 60 minutes, depending on your individual needs and treatment plan.
Physiotherapy aims to alleviate pain, not increase it. However, depending on your condition, some techniques may cause mild discomfort. We always work within your tolerance and adjust treatments to ensure you are comfortable.
Mild soreness after physiotherapy is common, especially after manual therapy or exercise. However, if the pain worsens significantly or lasts more than a couple of days, please contact us so we can make any necessary adjustments to your treatment.
The number of sessions required varies depending on the nature and severity of your condition. After your initial assessment, we will give you an estimate of the expected number of treatments needed. Progress is regularly evaluated, and adjustments are made as needed.
Follow-Up Questions (What to Expect During Follow-Up Appointments)
We will regularly assess your symptoms, pain levels, and physical function. We’ll ask you about any changes in your condition or discomfort since your last appointment and adjust your treatment plan as necessary.
Yes, we often recommend specific exercises to help improve your mobility and strength. These are designed to complement your in-clinic treatments and help accelerate your recovery. We will demonstrate the exercises and ensure you feel comfortable performing them on your own.
The frequency of follow-up appointments depends on your condition and treatment plan. Typically, we may start with weekly sessions and gradually reduce the frequency as you progress.
Everyone’s recovery timeline is different, and progress can vary depending on the nature of the injury or condition. Some people feel improvement right away, while others may need more time for the treatment to take effect. We monitor your progress and adjust the plan to ensure continued improvement.
Medical Aid & Specialist Liasion
Many private health insurance policies cover physiotherapy. However, it is advisable to contact your medical aid directly before your visit to understand your coverage for physiotherapy services.
Yes, we operate on a cash-based system. This means you pay for your treatment immediately after your session. Once paid, we will provide you with a detailed receipt and any necessary documentation for you to submit your claim to your medical aid.
No, we do not submit claims to your medical aid provider on your behalf. After your session, you will need to submit your claim directly to your medical aid for reimbursement.
After paying for your treatment at the end of your session, you will submit the claim to your medical aid provider. We will provide you with a receipt and any required documentation. Your medical aid will then process the claim and reimburse you based on your available benefits. It is recommended that you check with your medical aid provider beforehand to confirm your coverage, limits, and available benefits for physiotherapy services. This will help you understand your potential out-of-pocket expenses.
Processing times vary depending on your medical aid provider. It can take anywhere from a few days to a few weeks for your claim to be processed and reimbursed. You will receive a remittance advice from your medical aid detailing the amount reimbursed
